Surf Coral Bay


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Q: How does it work?
A: We provide wireless broadband internet through an antenna connection between your home or business and one of our transmission sites. The antenna is small (12 inches by 12 inches) and installed on your roof, usually. Once you fill out the request form, we will send an installation engineer to your home or business to see if you qualify for high-speed service.

Q: How do I qualify?
A: If you have line of sight to our servicing location, you probably qualify for service! Our installation engineer will come to your location and perform a FREE site survey and let you know if you qualify.

Q: Where is the servicing tower located?
A: The tower that provides the Surf Coral Bay connection is located on top of Bordeaux Mountain, overlooking Coral Bay. If you can see it, you can most likely get service.

Q: What if I live in a condominium or area that has a Home Owner's Association, and they won't let me hang an antenna on my roof?
A: FCC laws prohibit the impairment of installations of dishes 1 meter or less in size; therefore, you are protected as long as you have exclusive access to the area the antenna is being installed (for example, patio, deck, roof easement, balcony, etc.) If you have any problems, please let us know, and we will be happy to work with you and your community association.

Q: What is included?
A: You get quality high-speed internet, as well as 7 Surf Coral Bay email addresses (ex: username@surfcoralbay.com) and 10M of storage.

Q: How do I sign up?
A:You may request service any time of day or night, with our FREE online survey request form. We'll have an engineer contact you for a site survey, and if you are serviceable, we'll have you up and running in no time!

Q: How much does it cost?
A: We offer packages to suit every need. See the list of speeds here. All installations require a one-time installation fee, due at the completion of installation.

Q: What is the installation fee for?
A: That covers the installation, positioning, and configuration of the antenna at your home or business. It's a one-time fee.

Q: What are the other costs?
A: There are none! You just pay for installation and monthly service charge at the rate you choose. No hidden charges, no local loop charges. What you see is what you get!

Q: Why Surf Coral Bay and not the other guys?
A: Glad you asked! Just check out the competition, item by item, on our comparision page.

Q: What if I want 256Kbps (residential speed) for my business?
A: Residential pricing and product offering are for residences only and cannot be installed at commercial (business) locations.

Q: What if I want faster speed at my residence? I really love the Internet, and I want a 512kbps link at my house! A: No problem! As long as you qualify for service, we can deliver whatever speed you need. Just fill out the request form and we'll get an installation engineer to your location right away!

Q: "So how can you do all this so cheap?"
A: We've been in the internet business for a long time. We have an infrastructure (tower sites, broadband links) that allows us to deliver great, reliable internet to you. We think internet access should be easy and affordable.

Q: "It's limited to only a few hours per month, right?"
A: Nope. This is true Unlimited Internet. Always on. Surf whenever you want. It's one low rate for all the internet your heart desires.

Q: "This is probably a stripped down account. You'll try to sell me on additional services, right?"
A: This is a full-featured Internet Account. We give you more than the other guys, and we charge a lot less.
Your service includes wireless broadband, email access, Web pages (10Megs Storage), 7 email accounts and more.
Low price, all inclusive.

Q: "The last ISP I was at, my email was full of SPAM. You know, full of get-rich-quick schemes, stupid jokes and worse. I suppose eventually my email box here will get SPAM also?"
A: Nope! SpamAssassin will be your personal email chaperone.
He's good at keeping Spam from coming in and messing up the place.
Fresh from our rigorous training boot camp, SpamAssassin has emerged as top dawg in his class! Up to 99% effective, in fact.

Surf Coral Bay does NOT tolerate users who send Unsolicited Commercial, Mass, or Bulk Email, more commonly known as SPAM. Want to know more? Click HERE

Q: I want to add/change my service. My address/billing info changed...where do I change it for my account? Where can I change my password or personal information?
A: All of that can be handled through our billing system you used to sign up. Just click HERE to login and make changes.

Q: "You're just some two-bit operation that'll disappear, right?"
A: Nope. The principals have lived and done business in the Virgin Islands for over 30 years. We're around for the long haul.